Customer Privacy Policy

CUSTOMER PRIVACY POLICY

GEMAR USA, Inc. (“GEMAR USA,” “we,” “us,” or “our”) values its customers and is committed to protecting the privacy and security of personal and commercial information collected from our B2C website visitors and B2B commercial account holders (“Customers”).

This Customer Privacy Policy supplements our general Privacy Policy and describes how we handle information collected during customer interactions, B2B account registration, and order processing at https://gemarusa.com. GEMAR USA, Inc. operates in the United States in coordination with its parent company, Gemar S.r.l.

1. INFORMATION WE COLLECT FROM CUSTOMERS

To process account applications, manage wholesale orders, and deliver commercial support, we collect:

B2B Registration & Customer Profile Data: Legal business name, trade name (DBA), Federal Tax Identification Number (EIN / Tax ID), state resale certificate details, billing and shipping addresses, primary/AP contact names, corporate email addresses, and phone numbers.
Transaction & Order History: Records of wholesale orders, reorders, invoices, payment history, store credit requests, and customer support communications.
Digital Interaction Data: Restricted B2B portal login credentials, session logs, communication preferences, and browsing data collected via essential cookies.

2. USE OF CUSTOMER INFORMATION

Customer information is processed strictly for legitimate business operations:

Verifying B2B account eligibility, credit status, and tax-exempt resale certificates.
Processing, fulfilling, shipping, and invoicing wholesale orders and reorders.
Managing accounts receivable, credit limits, and commercial balances.
Communicating order status updates, product specification catalogs, and operational notices.
Complying with State of Florida and U.S. federal commercial and tax regulations.

3. DATA SHARING AND PROTECTION

GEMAR USA, Inc. does not sell Customer information to third parties. Data is shared exclusively with:

Gemar S.r.l. (Italy): Parent company, for centralized customer database management, manufacturing support, and trademark protection.
Logistics & Financial Partners: Freight carriers, secure payment gateways, and accounting software providers performing essential fulfillment operations.
Legal & Regulatory Bodies: As required under U.S. federal or Florida state tax and commercial laws.

4. CUSTOMER RIGHTS AND CONTACT

Customers may request access to, correction of, or updates to their commercial account details at any time.

For any privacy-related inquiries, please contact:

GEMAR USA, Inc.

14001 NW 112 AVE. Ste #14 HIALEAH GARDENS, FL 33018.

Email: [email protected] / gemarusa.com

Last Updated: October, 2026